Improvement of the Corporate Culture in Social Institutions
https://doi.org/10.38050/2078-3809-2024-16-3-146-160
Abstract
Improvement of the corporate culture is one of the urgent tasks of many social institutions. The importance of the stated problem is due to the influence of corporate culture on the quality of customer service, which is the key task of the institutions under study, since the organizations presented for research are designed to serve people with sincere concern for them. The purpose of the presented research is to develop and recommend a set of measures aimed to improve corporate culture for implementation in social institutions. For a comprehensive study of the issues, the work is based on scientific research by Russian and foreign experts in the field of corporate culture. Also, this research relies on the case studies of the activity of social institutions in a separate region of the Russian Federation. As a result, the work presents a set of measures to improve the corporate culture of social institutions, which will help to increase the level of satisfaction of internal and external customers. In addition, these measures will contribute to the effective development of these organizations with a high level of customer service.
About the Authors
I. V. Reymer
State Budgetary Institution «Moscow longevity»
Russian Federation
Russian Federation
Irina V. Reymer, HR Director
Moscow
I. D. Burak
Lomonosov Moscow State University
Russian Federation
Russian Federation
Irina D. Burak, Ph.D., Associate professor, Faculty of Economics
Moscow
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Review
For citations:
Reymer I.V., Burak I.D. Improvement of the Corporate Culture in Social Institutions. Scientific Research of Faculty of Economics. Electronic Journal. 2024;16(3):146-160. (In Russ.) https://doi.org/10.38050/2078-3809-2024-16-3-146-160
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